Privacy Notice
This privacy notice explains how Cycle Harmony handles personal data when you use the website, send an inquiry, or arrange bicycle servicing. It is written for a general audience and covers the information we collect, why we use it, and the choices available to you.
Data We Collect
When you contact Cycle Harmony, we may process your name, email address, phone number if you provide it, your message, and any service preferences you share. We may also process limited technical data such as browser and device information, and server request metadata needed to keep the website working and secure.
Where Data Comes From
We receive data from contact form submissions, email, phone calls, and in-person or drop-in service inquiries. Some technical data is generated automatically when you use the website, including information needed for security, delivery, and basic site operation.
Cookies We Use
The website uses essential cookies for core operation and privacy preference cookies to remember your settings. We do not confirm analytics or marketing cookies as active on this site.
Cookie Controls
We use cookies for essential site operation and to remember privacy preferences. You can control cookies through your browser settings, but disabling essential cookies may affect how the site works.
Why We Use Data
We process personal data to answer service inquiries, arrange bicycle intake, assess the requested work, prepare and confirm quotes after inspection, carry out repairs and adjustments, provide collection summaries, maintain website security, and support technical delivery of the site. We may also use limited data to manage records and meet legal obligations.
Service Providers
We may share personal data with service providers that help us operate the website, deliver technical support, or process communications. Any such sharing is limited to what is necessary for the task, and the recipient is expected to handle the data under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when we are required to do so by law, to respond to lawful requests, or to protect our rights, customers, or the security of the website and workshop operations.
Your Rights
You may ask us to review the personal data we hold about you, correct inaccurate details, or delete information where we are not required to keep it. You may also object to certain processing or ask us to limit it in appropriate cases. We will consider each request against the legal and operational needs of the workshop.
How to Make a Request
To make a rights request, use one of the contact methods listed in this notice and describe what you want us to do. We may ask for enough information to verify your identity and locate the relevant records. If we cannot fully comply, we will explain the reason where the law allows.
How Long We Keep Data
Inquiry records are kept for the time needed to respond and manage the service relationship. Service and business records are retained for a practical period to support follow-up, accounting, dispute handling, and legal obligations, then deleted or anonymized when they are no longer needed.
Changes to This Notice
If we make material changes, we will update this page and may use reasonable means to draw attention to the change when appropriate. The version in force is the one published on the website at the time you review it.
GDPR Overview
Under the GDPR, we process personal data only where we have a lawful basis and only for the purposes described in this notice. For a bicycle repair workshop, this usually includes handling inquiries, managing service work, protecting the website, and keeping records needed for business and legal purposes.
Your GDPR Rights
Where the GDPR applies, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability in some cases. If we rely on consent, you may withdraw it for future processing. Some requests may be limited where the law requires us to keep the data or where it is needed to complete a service.
Contact for Privacy Matters
Use the contact details below for privacy questions, requests, or concerns about this notice.